Wewon Pay ("we," "our," or "us") is committed to protecting your privacy and securing your travel and financial data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel and financial technology services including Travel Packages, Flight Bookings, Hotel Reservations, Bus Tickets, Money Transfer Services, Banking Services, BBPS Bill Payments, and our website ( Wewon Pay ).

1. Information We Collect

Travel Service Information:

• Travel Booking Details: Passenger names, contact information, passport details, visa information, travel preferences, and itinerary details.
• Payment Information: Credit/debit card details, UPI information, and other payment method details for travel bookings and financial transactions.
• Financial Service Information: Personal identification, Aadhaar number (for banking services), PAN details, and identification documents as required by regulatory compliance.
• Transaction Data: Travel booking records, money transfer details, banking transactions, bill payments, and financial records.
• Technical Information: IP address, device information, browser type, operating system, and cookies for security and analytics.

2. How We Use Your Information

• To process travel bookings including flights, hotels, tour packages, and bus tickets.
• To provide comprehensive travel services and manage customer itineraries.
• To process financial transactions including money transfers, banking services, and bill payments.
• To verify identity and prevent fraud through KYC processes for financial services.
• To provide customer support and resolve travel and transaction-related queries.
• To comply with regulatory requirements including RBI guidelines for financial services.
• To improve our travel and financial services, develop new features, and enhance security measures.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Travel Partners: Airlines, hotels, bus operators, and tour service providers to fulfill your travel bookings.
• Banking Partners: For processing money transfer transactions and banking services.
• Regulatory Authorities: As required by RBI, NPCI, and other financial regulatory bodies.
• Service Providers: Trusted partners involved in payment processing, technology infrastructure, and customer support.
• Legal Requirements: When required by law, court order, or to protect our rights and prevent fraud.

4. Data Security

We implement robust security measures to protect your travel and financial data:

• 256-bit SSL encryption for all data transmissions
• Secure servers with bank-grade security protocols
• Regular security audits and vulnerability assessments
• Multi-factor authentication for sensitive operations
• Compliance with PCI DSS standards for payment processing
• Secure storage of travel documents and financial information

5. Data Retention

We retain personal data only as long as necessary for:

• Providing travel and financial services as requested
• Complying with legal and regulatory requirements (typically 5-10 years as per RBI guidelines for financial transactions)
• Resolving disputes and enforcing agreements
• Maintaining business records for audit purposes
• Improving our travel services and customer experience

6. Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Object to processing of your personal data
• Data portability for your travel and transaction history
• Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@wewonpay.com.

7. Cookies and Tracking

Our website uses cookies to:

• Enhance user experience and site functionality
• Analyze website traffic and service usage patterns
• Remember your travel preferences and settings
• Prevent fraudulent activities and ensure security
• Provide personalized travel recommendations

You can control cookie settings through your browser preferences.

8. Third-Party Links

Our services may contain links to third-party websites, including travel partners, banking partners and payment gateways. We are not responsible for the privacy practices of these external sites.

9. International Data Transfers

Your data is processed and stored primarily in India. For international travel bookings, necessary information may be shared with international travel partners. We ensure adequate protection through standard contractual clauses and compliance with applicable laws.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related questions, concerns, or to exercise your rights, contact our Data Protection Officer:

Email: privacy@wewonpay.com
Phone: +91 8291046890
Address: Wewon Pay Travel Business, 101, Twin Complex No. 02, Marol Maroshi Rd, Andheri, Marol Naka, Mumbai, Maharashtra, 400059